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Introduction to ISO/IEC 27001 and its benefits
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Introduction à l’ISO/CEI 27001 et ses avantages
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What is customer experience?
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Qu’est-ce que l’expérience client ?
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How to Successfully Implement the Service Configuration Management Practice?
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Comment mettre en œuvre avec succès la pratique de gestion de la configuration des services?
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Why should my organization justify implementing an ISO management system?
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Pourquoi mon organisation devrait-elle justifier la mise en place d’un système de gestion ISO?
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What is a Management System?
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Qu’est-ce qu’un système de gestion ?
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PRINCE2 Agile® COMBO (Foundation and Practitioner) - Winter & Spring Training 2023
PRINCE2 fits in with the best practice of AXELOS for the management of Portfolio, Programme and Project Management and therefore integrates well with MoP®, P3O® and MSP® among others.
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PRINCE2 Agile® Practitioner - Winter & Spring Training 2023
PRINCE2 Agile Practitioner is all about using PRINCE2 and Agile in the right place, combining them together until you have the perfect mixture and blend. Corporate friendly and combining flexibility with pragmatism, PRINCE2 Agile Practitioner gives you the best of both worlds, allowing you to scale for complete control and good governance.
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PRINCE2® 6th edition Practitioner - Winter & Spring Training 2023
The aim of the PRINCE2 Practitioner course is to ensure that a candidate is able to start to apply the PRINCE2 method to real-life projects.
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PRINCE2® 6th edition Foundation - Winter & Spring Training 2023
PRINCE2 fits in with the best practice of AXELOS for the management of Portfolio, Programme and Project Management and therefore integrates well with MoP®, P3O® and MSP® among others.
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Providing Better Customer Service Workshop - Winter & Spring Training 2023
In today’s business climate, customer service training is more important than ever. Helping employees and managers to examine their attitudes about customer service and suggesting ways to boost their customer service performance is essential.
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Popular FAQ Articles:
Setting up or improving a performance management system
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Mise en place ou amélioration d’un système de gestion de la performance
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What is the user experience?
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Qu’est-ce que l’expérience utilisateur?
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Implementing a Transformation Management Office (TMO)
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Mise en place d'un Bureau de Gestion de la Transformation (BGT)
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Improving the Effectiveness and Efficiency of Support Organizations
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Améliorer l'efficacité et l'efficience des organisations de support
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Why should I measure the performance of my governance processes?
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Pourquoi devrais-je mesurer la performance de mes processus de gouvernance?
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How can I improve my business continuity processes?
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Comment puis-je améliorer mes processus de continuité d’activité ?
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PRINCE2 Agile® Foundation - Winter & Spring Training 2023
This certification is aimed at professionals who work within a project environment including key staff involved with integrating project management with product delivery.
https://fifalde.com/competence/prince2-agile-foundation/
PRINCE2® 6th edition COMBO Course - Winter & Spring Training 2023
PRINCE2 fits in with the best practice of AXELOS for the management of Portfolio, Programme and Project Management and therefore integrates well with MoP®, P3O® and MSP® among others.
https://fifalde.com/competence/prince2-6th-edition-combo-course-foundation-practitioner/
TIPA® Lead Assessor for ITIL® - Winter & Spring Training 2023
This course equips participants with the ability to lead a process assessment project based on the TIPA® framework and define the scope and plan of a project https://fifalde.com/competence/tipa-lead-assessor-for-itil/
TIPA® Assessor for ITIL® - Winter & Spring Training 2023
Learn how TIPA® for ITIL successfully combines the process assessment standard with the IT Service Management best practices described in ITIL https://fifalde.com/competence/tipa-assessor-for-itil/
Personal Energy Management - Winter & Spring Training 2023
We teach you how to manage your personal energy in order to access to your fuel and meet the ongoing demands in your professional life https://fifalde.com/competence/personal-energy-management-pem/
Cloud Technology Associate - Winter & Spring Training 2023
This course is an excellent way to prepare professionals who are considering cloud computing in their organizations https://fifalde.com/competence/cloud-technology-associate-cta/
Service Catalogue - Winter & Spring Training 2023
This workshop guides organizations in developing a service catalog in line with their specific needs https://fifalde.com/competence/service-catalogue/
DASA DevOps Fundamentals - Winter & Spring Training 2023
his course is extremely complete and will provide you with the necessary tools to successfully obtain DASA DevOps Fundamentals certification https://fifalde.com/competence/dasa-devops-fundamentals/
COBIT® 2019 Design & Implementation - Winter & Spring Training 2023
Intended for more experienced users interested in more advanced use of the framework, i.e. designing governance systems and running governance improvement programs. https://fifalde.com/competence/cobit-2019-design-implementation/
COBIT® 2019 Foundation - Winter & Spring Training 2023
This course will help you to obtain the COBIT® 2019 Foundation certification showing that you have knowledge and understanding of the COBIT® 2019 guidance. https://fifalde.com/competence/cobit-2019-foundation/
ITIL® 4 SPECIALIST: Direct, Plan and Improve - Winter & Spring Training 2023
For IT leaders and managers of all levels of the organisation who are seeking to obtain the ITIL Managing Professional (MP) designation or the ITIL Strategic Leader designation https://fifalde.com/competence/itil-4-specialist-direct-plan-and-improve/
ITIL® 4 SPECIALIST: Create, Deliver and Support - Winter & Spring Training 2023
Designed for the IT service management practitioners seeking to obtain the ITIL Managing Professional (MP) designation. https://fifalde.com/competence/itil-4-specialist-create-deliver-and-support/
ISO/IEC 27001 Foundation - Winter & Spring Training 2023
Provides organizations and individuals with an essential understanding of ISO/IEC 27001 and prepares them for the certification examination. https://fifalde.com/competence/iso-iec-27001-foundation/
ISO/IEC 20000 Foundation - Winter & Spring Training 2023
Provides organizations and individuals with the essential understanding of ISO/IEC 20000 and prepares them for the certification examination. https://fifalde.com/competence/iso-iec-20000-foundation/
Agile Introduction - Formation Été et Automne 2022
l’apprentissage des quatre valeurs agiles et de leur application dans un contexte SCRUM (cadre de travail pour projets complexes) https://fifalde.com/fr/competence/introduction-a-agile/
Agile Introduction - Summer & Fall 2022 Training
Aims to teach the four agile values and their application in a SCRUM context. Presents the principles of the Agile Manifesto as well as the use of project management tools https://fifalde.com/competence/agile-introduction/
TIPA® Lead Assessor for ITIL® - Summer & Fall 2022 Training
This course equips participants with the ability to lead a process assessment project based on the TIPA® framework and define the scope and plan of a project
https://fifalde.com/competence/tipa-lead-assessor-for-itil/
TIPA® Assessor for ITIL® - Summer & Fall 2022 Training
Learn how TIPA® for ITIL successfully combines the process assessment standard with the IT Service Management best practices described in ITIL https://fifalde.com/competence/tipa-assessor-for-itil/
Maximisez votre énergie personnelle - Formation Été & Automne 2022
Les techniques pour mieux gérer votre énergie personnelle afin d'accèder votre carburant et répondre aux exigences continues de votre vie professionnelle https://fifalde.com/fr/competence/maximisez-votre-energie-personnelle-mep/
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an Accredited, service provider of Service Management education and consulting. We deliver accredited, flexible and sustainable training on ITIL®, ISO 9001, ISO 31000, ISO/IEC 20000, ISO/IEC 27001, ISO/IEC 27002, TIPA®, TOGAF®, and more. Our business values are founded in trust, loyalty, professionalism and long term relationships.