Terms and Conditions

Payment Terms
Payment is required prior to the event start. Your event registration(s) is not confirmed until payment is received. Cheques can take up to 7 days to clear and bank transfers may take up to 3 days, so we recommend paying by Credit Card to ensure that your registration(s) within the event(s) is guaranteed.

Cancellation, Transfers, and Registrant Change Policies
Cancellations made 10 days or more prior to the events start date: 90% refund.
Cancellations within 9-4 days of the events start date: 50% refund.
Cancellations within 3 days of the events start date or after the event has started: No refund.

You can transfer a registrant to another event 5 days or more prior to the event start date. You will be charged or refunded any differences in the event price. You are not able to transfers registrants within 4 days of the event start date.

Registrant change:
You can change the registrant on an event to another person at any time before the event start date.

Event Cancellations
If an event does not reach minimum numbers or, for some other unavoidable reason is cancelled, the fee will be refunded in full or the registrant will be offered another date for the event.

Discounts are offered for organizations registering more than one registrant; contact us for details.
Discounts are also offered for the employees of the Canadian Federal Government under a preapproved agreement, contact us for details.

Privacy Policy

Faced with the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. That is why we are committed to respecting the confidentiality of the personal information we collect.

Collection of personal information
We collect the following information:
Last name/First name/Address/ Postal code/ email address/ Telephone/Credit Card Number/Age / Date of birth/Education / Training/Profession

The personal information we collect is collected through forms and through the interactivity established between you and our website. We also use, as described in the following section, cookies and / or logs to collect information about you.

Forms and interactivity:
Your personal information is collected using a form, namely:
Website registration form,/Order form/Survey/Contest

We use the information thus collected for the following purposes:
Order tracking/Information /Promotional offers/Contact/Website management (presentation, organization)

Your information is also collected through the interactivity that can be established between you and our website, as follows:
Contact/Website management (presentation, organization)

We use the information thus collected for the following purposes:
Forum or discussion area/Comments/Correspondence/Information or for promotional offers

Log and cookie files
We collect certain information through log files and cookies. This is mainly the following information:
Visited pages and requests

The use of such files allows us to:
Tracking control

Right of opposition and withdrawal
We are committed to offering you a right of objection and withdrawal regarding your personal information.
The right of opposition is understood as being the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned during the collection.

The right of withdrawal is understood to be the possibility offered to Internet users to request that their personal information no longer appear, for example, in a mailing list.

To exercise these rights, you can:
Postal code: P.O. Box 87, Navan K4B 1J3
Email: stevetremblay@fifalde.com
Telephone: 613-720-9646
Website section: www.fifalde.com/

Permission to access
We undertake to recognize a right of access and rectification to the persons concerned wishing to consult, modify, or even delete information concerning them.
The exercise of this right will be:
Postal code: P.O. Box 87, Navan K4B 1J3
Email: stevetremblay@fifalde.com
Telephone: 613-720-9646
Website section: www.fifalde.com/

The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information.
To ensure the security of your personal information, we use the following measures:
SSL (Secure Sockets Layer) protocol/Access management – authorized person/Access management – data subject/Network monitoring software/Computer backup/Digital certificate development/Login password/Firewalls

We are committed to maintaining a high degree of confidentiality by incorporating the latest technological innovations to ensure the confidentiality of your transactions. However, since no mechanism offers maximum security, there is always a risk involved when using the Internet to transmit personal information.

Our commitments regarding the protection of personal information meet the requirements of the following program:


We undertake to comply with the legislative provisions set out in:
Canadian laws