Inspired By Excellence & Innovation

Our professionally certified consultants and trainers are equipped with a wide range of skills in service and process management solutions, and are continually updating their knowledge to provide the most current training to our clients. We incorporate the latest industry standards and frameworks for adopting a process-based approach when delivering our services and training sessions. Our team at Fifalde Consulting Inc. offers unbiased, practical and highly professional services that address the complete service, process, organization and technology lifecycle.

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Ours Core Values

Our Team

Our professionally certified consultants and trainers are equipped with a wide range of skills on process solutions and management, and are continually updating their knowledge to provide the most current support and training to our clients. We incorporate the latest industry standards and frameworks for adopting a process-based approach when delivering our services and training sessions. Our team at Fifalde Consulting Inc. offers unbiased, practical and highly professional services that address the complete service, process, organization and technology lifecycle.

Meet the individuals who bring a unique perspective, broad experience acquired through close collaboration with clients, and deep insight to our work.

Regardless of their cultural, educational, or professional background, these diverse individuals have much in common: the same commitment to challenging conventional thinking and solving complex problems, experience that spans a variety of industries, and a passion for helping clients succeed.

Fifalde Consulting Approach to IT Service Management Improvements

Our approach ‘Fifalde Blueprint for Success’ is based on six (6) basic stages shown in the figure below and defined as such:

The improvement mandate must be managed as a project by a qualified project management team
Fifalde-Manage
The information collected by our resources must be analyzed and the knowledge produced transferred to our client to ensure success and continuity within the client organization
Fifalde-Reveal
To ensure quality planning, which will be the foundation of the improvement project, our resources are certified at the highest level of ITIL® Service Manager (v2) and/or Expert and have an extensive experience in federal, provincial and private sector
Fifalde-Plan
Development and implementation of solution must be based on well established standards, models of best practices and templates as well as proven robust
Fifalde-Enhance
Improvement targets can only be achieved by the presence of quality control criteria established in advance and monitored during implementation
Fifalde-Control
Organizational changes must remain a priority and should be managed seriously to ensure the success of not only the initial implementation but also the continuous improvement overtime
Fifalde-Improve

Below are examples of some of the activities of key stages of our approach

Stage 1 – Maturity Assessment
(Fifalde Reveal)

Study current customer process
Recommend standard process framework
Determine gap and submit reports
Develop road map process improvement for the customer

Stage 2 – Solution Scoping, Planning and Set-up
(Fifalde Plan)

Customer readiness evaluation/confirmation
Review and analyze customer environment and preparation
Prepare Solution Requirements
Prepare Solution Strategy
Conduct Project Planning
Map business processes, align process owner and metrics
Maintenance and delivery strategy
Workshop prototype development

Notice: All information presented may not be a best fit for every customer and can be tailored to each customer.

Stage 3 – Solution Design and Build
(Fifalde Enhance)

Solution design planning
Define Tool Requirements
System architecture design
Design user interfaces
Configuration design
Design customization and integration
Ensure design cohesiveness, reuse and integration
Data conversion design
Develop test plans and cases
Develop deployment plan
Develop Resource Plan
Develop Communication Plan
Prepare design documents (frameworks and process guides)
Detail Requirement and Application Model
Refine Architecture Model
Prepare Build planning
Prepare Environment
Configure
Prepare Transition Plan
Build integration and customization
Build test cases
Prepare training material (process and tool)
Review overall quality of artefacts / deliverables
Perform System and Integration Testing
Communication Plan
Training Plan

Stage 4 – Solution Transition and Validation
(Fifalde Control)

Validating planning
Monitoring
Performance Measures
Conduct user acceptance test (UAT)
Deployment planning update
Provide training
Setup Production Environment
Migrate solution to production
Production test and sign-off
Go-live
Transition support to customer
Perform Post Implementation Review (PIR)

Stage 5 – Improvement
(Fifalde Improve)

Plan Review
Improvement authorization
Prioritize actions

Stage 6 – Management of the Project
(Fifalde Manage)

Project Charter
Project Management Plan
Project Scheduling
Project Control
Project Closure and Lessons Learned

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Thank you for visiting Fifalde Consulting Inc.,
an Accredited, service provider of Service Management education and consulting. We deliver accredited, flexible and sustainable training on ITIL®, ISO 9001, ISO 31000, ISO/IEC 20000, ISO/IEC 27001, ISO/IEC 27002, TIPA®, TOGAF®, and more. Our business values are founded in trust, loyalty, professionalism and long term relationships.