Inspired By Excellence & Innovation

Our professionally certified consultants and trainers are equipped with a wide range of skills in service and process management solutions, and are continually updating their knowledge to provide the most current training to our clients. We incorporate the latest industry standards and frameworks for adopting a process-based approach when delivering our services and training sessions. Our team at Fifalde Consulting Inc. offers unbiased, practical and highly professional services that address the complete service, process, organization and technology lifecycle.

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Ours Core Values

Our Team

Since Fifalde Consulting Inc. began, we have been providing the tools to help our customers achieve their goals through our high-caliber service. Our experience and commitment to excellence have earned us the reputation as one of the best Service Management Solutions and Training Providers in today’s market.

Our professionally certified consultants and trainers are equipped with a wide range of skills on process solutions and management, and are continually updating their knowledge to provide the most current support and training to our clients. We incorporate the latest industry standards and frameworks for adopting a process-based approach when delivering our services and training sessions. Our team at Fifalde Consulting Inc. offers unbiased, practical and highly professional services that address the complete service, process, organization and technology lifecycle.

Meet the individuals who bring a unique perspective, broad experience acquired through close collaboration with clients, and deep insight to our work.

Regardless of their cultural, educational, or professional background, these diverse individuals have much in common: the same commitment to challenging conventional thinking and solving complex problems, experience that spans a variety of industries, and a passion for helping clients succeed.

Our Approach

Fifalde Consulting Approach to IT Service Management Improvements

Our approach ‘Fifalde Blueprint for Success’ is based on six (6) basic stages shown in the figure below and defined as such:

  • The improvement mandate must be managed as a project by a qualified project management team
    Fifalde-Manage
  • The information collected by our resources must be analyzed and the knowledge produced transferred to our client to ensure success and continuity within the client organization
    Fifalde-Reveal
  • To ensure quality planning, which will be the foundation of the improvement project, our resources are certified at the highest level of ITIL® Service Manager (v2) and/or Expert and have an extensive experience in federal, provincial and private sector
    Fifalde-Plan
  • Development and implementation of solution must be based on well established standards, models of best practices and templates as well as proven robust
    Fifalde-Enhance
  • Improvement targets can only be achieved by the presence of quality control criteria established in advance and monitored during implementation
    Fifalde-Control
  • Organizational changes must remain a priority and should be managed seriously to ensure the success of not only the initial implementation but also the continuous improvement overtime
    Fifalde-Improve

Below are examples of some of the activities of key stages of our approach

Stage 1 – Maturity Assessment
(Fifalde Reveal)

  • Study current customer process
  • Recommend standard process framework
  • Determine gap and submit reports
  • Develop road map process improvement for the customer

Stage 2 – Solution Scoping, Planning and Set-up
(Fifalde Plan)

  • Customer readiness evaluation/confirmation
  • Review and analyze customer environment and preparation
  • Prepare Solution Requirements
  • Prepare Solution Strategy
  • Conduct Project Planning
  • Map business processes, align process owner and metrics
  • Maintenance and delivery strategy
  • Workshop prototype development

Notice: All information presented may not be a best fit for every customer and can be tailored to each customer.

Stage 3 – Solution Design and Build
(Fifalde Enhance)

  • Solution design planning
  • Define Tool Requirements
  • System architecture design
  • Design user interfaces
  • Configuration design
  • Design customization and integration
  • Ensure design cohesiveness, reuse and integration
  • Data conversion design
  • Develop test plans and cases
  • Develop deployment plan
  • Develop Resource Plan
  • Develop Communication Plan
  • Prepare design documents (frameworks and process guides)
  • Detail Requirement and Application Model
  • Refine Architecture Model
  • Prepare Build planning
  • Prepare Environment
  • Configure
  • Prepare Transition Plan
  • Build integration and customization
  • Build test cases
  • Prepare training material (process and tool)
  • Review overall quality of artefacts / deliverables
  • Perform System and Integration Testing
  • Communication Plan
  • Training Plan

Stage 4 – Solution Transition and Validation
(Fifalde Control)

  • Validating planning
  • Monitoring
  • Performance Measures
  • Conduct user acceptance test (UAT)
  • Deployment planning update
  • Provide training
  • Setup Production Environment
  • Migrate solution to production
  • Production test and sign-off
  • Go-live
  • Transition support to customer
  • Perform Post Implementation Review (PIR)

Stage 5 – Improvement
(Fifalde Improve)

  • Plan Review
  • Improvement authorization
  • Prioritize actions

Stage 6 – Management of the Project
(Fifalde Manage)

  • Project Charter
  • Project Management Plan
  • Project Scheduling
  • Project Control
  • Project Closure and Lessons Learned

Access Over 70+ Certified Trainings Enjoy Fifalde Now!

Thank you for visiting Fifalde Consulting Inc.,
an Accredited, service provider of Service Management education and consulting. We deliver accredited, flexible and sustainable training on ITIL®, ISO 9001, ISO 31000, ISO/IEC 20000, ISO/IEC 27001, ISO/IEC 27002, TIPA®, TOGAF®, and more. Our business values are founded in trust, loyalty, professionalism and long term relationships.