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FAQs2020-09-03T15:13:57-04:00
What is the difference between ITIL V3 And ITIL 4?2020-09-02T15:51:53-04:00

The context of ITIL 4 has greater emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps and digital transformation. 

What are the ITIL 4 Certification designations called?2020-09-02T15:51:44-04:00

There are four certification designations within the ITIL 4 scheme: 

  • ITIL 4 Foundation
  • ITIL 4 Managing Professional designation, comprised of four modules:

ITIL 4 Specialist Create, Deliver and Support (CDS)

ITIL 4 Specialist Drive Stakeholder Value (DPI)

ITIL 4 Specialist High-velocity IT (HVIT)

ITIL 4 Strategist Direct, Plan and Improve (DPI) – Universal module

  • ITIL 4 Strategic Leader designation, comprised of two modules:

ITIL 4 Strategist Direct, Plan and Improve (DPI) – Universal Module

ITIL 4 Leader: Digital and IT Strategy.

  • ITIL 4 Master
Once I complete the four modules for the managing professional designation, do I need to pass an additional exam to get the ITIL 4 Managing Professional designation?2020-09-03T07:05:47-04:00

No, once you pass all four modules you will automatically receive the ITIL 4 Managing Professional designation. 

How to become an ITIL 4 Managing Professional?2020-09-02T15:51:24-04:00

Candidates must be certified in ITIL 4 Foundation and all four modules that comprise the ITIL 4 Managing Professional designation. 

 

How to become an ITIL 4 Strategic Leader?2020-09-02T15:51:14-04:00

Candidates must be certified in ITIL 4 Foundation and both modules that comprise the ITIL 4 Strategic Leader designation. Candidates must also be able to demonstrate that they have at least three years’ minimum of managerial experience. 

Is ITIL 4 Training mandatory for candidates or can they self- study?2020-09-02T15:07:00-04:00

AXELOS has not mandated training for ITIL 4 Foundation, so you are able to self-study. However, candidates are encouraged to attend an accredited training course to fully understand the new material. 

For all modules in the ITIL 4 Managing Professional and ITIL 4 Strategic Leader designations (including the ITIL 4 Managing Professional Transition module) training is mandatory to enable candidates to fully understand the new material. 

What are the ITIL 4 Core guidance publications?2020-09-02T15:51:03-04:00

ITIL 4 consists of the following core guidance publications: 

  • ITIL 4 Foundation
  • ITIL 4 Specialist: Create, Deliver and Support (CDS) ● ITIL 4 Specialist: Drive Stakeholder Value (DPI)
  • ITIL 4 Specialist: High-velocity IT (HVIT)
  • ITIL 4 Strategist: Direct, Plan and Improve (DPI)
  • ITIL 4 Leader: Digital and IT Strategy.
Will candidates receive a certificate for individual ITIL 4 modules and the overarching ITIL 4 Managing Professional and ITIL 4 strategic leader designations?2020-09-02T15:50:21-04:00

Yes, candidates should receive separate certificates, as follows: 

  • ITIL 4 Foundation certificate
  • Individual certificates for each completed ITIL 4 Managing Professional and/or ITIL 4

Strategic Leader modules 

  • A certificate for achieving the ITIL 4 Managing Professional and/or ITIL 4 Strategic

Leader designations 

Individual certificates for the ITIL 4 Managing Professional and/or ITIL 4 Strategic designation(s) will be awarded to candidates once all training has been completed and candidates have passed the required exams for that designation. 

What is COBIT?2020-09-02T16:10:15-04:00

COBIT is a framework for the governance and management of enterprise information and technology, aimed at the whole enterprise. COBIT defines the components and design factors to build and sustain a best-fit governance system. 

The globally recognized COBIT 2019 Framework helps ensure effective EGIT, facilitating easier, tailored implementation—strengthening COBIT’s continuing role as an important driver of innovation and business transformation. 

What titles are included in the COBIT 2019 product family?2020-09-02T16:12:23-04:00
  • COBIT 2019 Framework: Introduction and Methodology – an introduction to the key concepts of COBIT 2019. 
  • COBIT 2019 Framework: Governance and Management Objectives – comprehensively describes the 40 core governance and management objectives, the processes contained therein, and other related components. This guide also references other standards and frameworks 
  • COBIT 2019 Design Guide: Designing an Information and Technology Governance Solution – this guide explores design factors that can influence governance and includes a workflow for planning a tailored governance system for the enterprise. 
  • COBIT 2019 Implementation Guide: Implementing and Optimizing an Information and Technology Governance Solution – this title represents an evolution of the COBIT 5 Implementation guide and develops a road map for continuous governance improvement. It may be used in combination with the COBIT 2019 Design Guide. 
Is the new COBIT guidance free to members?2020-09-02T16:18:30-04:00

As part of ISACA’s commitment to provide optimal value for its members, the PDF download of the following four (4) core COBIT 2019 publications will be free to members. 

 

Does COBIT 2019 align with other international standards and frameworks?2020-09-02T16:19:53-04:00

One of the guiding principles applied throughout the development of COBIT 2019 was to maintain the positioning of COBIT as an umbrella framework. Thus, COBIT continues to align with a number of relevant standards, frameworks and/or regulations. The COBIT 2019 includes references and aligns to concepts originating in other sources (e.g., other IT standards and frameworks). 

 

Is there training available for COBIT 2019?2020-09-02T16:25:55-04:00

Training to support the release of the updated guidance is available for Foundation (1-day Bridge course for COBIT 5 Foundation certified candidates and 2-day class for candidates new to COBIT). It is also available for COBIT Design & Implementation, a 3-day course presenting advanced concepts on how to design and implement a governance system. 

Will COBIT 5 guidance still be available?2020-09-02T16:25:18-04:00

ISACA will continue to support the many governments and non-government organizations that have implemented COBIT 5 since its inception in 2012.  All COBIT 5 guidance (and derivative products) will continue to be available for electronic download or purchase. Additionally, all COBIT 5 products, resources and related training programs will remain available (along-side COBIT 2019). 

 

Will the COBIT 2019 training schemes replace the COBIT 5 training schemes?2020-09-02T16:26:47-04:00

ISACA will continue to support the accreditation and delivery of the COBIT 5 training and certificate schemes.  COBIT 5 training will continue to live alongside COBIT 2019 training, delivered through our network of accredited training partners or ISACA’s on-site team. 

What are the primary differences between COBIT 2019 and COBIT 5?2020-09-02T16:53:02-04:00

COBIT 2019 offers greater flexibility and openness to enhances the currency and relevance of COBIT. 

The introduction of new concepts such as focus areas and design factors allow for additional guidance for tailoring a governance system to the enterprise’s needs. 

Updated alignment to global standards, frameworks and best practices enhances the relevancy of COBIT. 

An “open-source” model will allow the global governance community the ability to inform future updates by providing feedback, sharing applications and proposing enhancements to the framework and derivative products in real-time, with further COBIT evolutions released on a rolling basis. 

New guidance and tools support the development of a best-fit governance system, making COBIT 2019 more prescriptive.