FAQs

Compliance Service Offering for Law 25 To support our clients who need to adjust their strategic and operational approaches and to meet the requirements of Law 25, we offer a compliance service. The six main components of our personal information governance service offering to comply with Law 25 are: 1. Personal Information Governance Establishment of a governance framework Determination of governance rules Development of governance policy Development of privacy policy Accountability 2. Personal Information Management Inventory Their processing throughout their lifecycle Their protection/security 3. Management of Data Subject Rights Handling requests Handling complaints 4. Management of Privacy Incidents [...]

Setting up or improving a performance management system Ensuring the proper setting of a business performance system involves careful planning, consideration of key factors, and a strategic approach. Here are steps and considerations to help you establish an effective business performance system: Involve Stakeholders Engage key stakeholders, including executives, managers, and frontline employees, in the development of the performance system. Consider their perspectives and ensure buy-in at all levels. Define Clear Objectives Clearly articulate the objectives and goals of your business performance system. Understand what you aim to achieve and how it aligns with the overall business strategy. Identify Key [...]

What is the user experience? User experience (UX) refers to the overall experience that users have when interacting with a product, system, or service. It focuses on how users perceive, feel, and interact with a particular interface or design, whether it's a website, application, software, or physical product.   UX encompasses various elements, including usability, accessibility, functionality, visual design, information architecture, and interactive elements. It aims to create a positive and meaningful experience for users by understanding their needs, goals, and behaviors. The goal of UX design is to ensure that the user's journey is intuitive, efficient, and enjoyable.   Key aspects [...]

What is customer experience?  Customer experience refers to the overall perception and interaction that customers have with a business or brand throughout their entire journey. It encompasses every touchpoint and interaction a customer has, starting from the initial awareness or discovery of a product or service, through the purchase process, and continuing even after the sale. Customer experience is shaped by various factors, including the quality of products or services, ease of use, customer service interactions, website usability, packaging, delivery, and post-sales support. It's important to note that customer experience is not limited to a single interaction but rather encompasses [...]

Starting a Transformation Management Office (TMO) in a new organization requires careful planning and execution. The TMO will be responsible for driving and overseeing transformational initiatives, so it's essential to set it up effectively.    Here's a step-by-step approach to help you get started:  Understand your Organization's Goals and Culture: Before setting up your TMO, ensure you have a deep understanding of your organization's strategic objectives, goals, and its culture. Transformation initiatives should align with your organization's overall vision.  Define the TMO's Purpose and Scope: Clearly define the TMO's purpose, objectives, and the scope of its responsibilities. Determine whether it will [...]

The Service Configuration Management practice primarily supports these practices: Incident Management, Problem Management, Change Control, Release Management, Service Level Management, Financial Management of Services, Service Continuity Management, Availability Management, Capacity and Performance Management, and Service Desk. Additionally, this process also supports these practices: Asset Management, Project Management, Supplier Management, Continual Improvement, and many others. Considering the main practices related to or directly supported by the Service Configuration Management practice, it is evident that the operational aspect is the primary focus. Implementing a Service Configuration Management practice is complex and requires a significant number of resources for the organization. Therefore, it [...]

Organizations often face a plethora of best practices, ranging from simple to complex, which can be overwhelming and hinder their belief in making meaningful improvements. The key to improvement lies in understanding service consumers, their expectations, and the best ways to deliver services. Additionally, service providers must ensure that their services are provided optimally and have plans in place to continuously improve them.   Before embarking on service improvement, organizations must have a well-defined strategy for designing and delivering services. Monitoring performance is equally crucial to identify weak areas and address them logically and efficiently based on available resources.  In service [...]

Why should I measure the performance of my governance processes? Measuring the performance of governance processes is important to ensure that they are effective in achieving their objectives and delivering value to stakeholders. Measuring the performance of governance processes requires identifying the objectives of the processes and defining relevant metrics that can be used to measure progress toward those objectives. What should I start with? First you must define the objectives of the governance management processes: Identify the specific goals that the governance processes are designed to achieve. For each goal, define the objectives (SMART) of the governance processes. Objectives [...]