A service catalog (or catalogue), as defined in Information Technology Infrastructure Library (ITIL®) Service Design, is a list of services that an organization provides, often to its employees or customers. Each service within the catalog typically includes:
A description of the service
Timeframes or service level agreement for fulfilling the service
Who is entitled to request/view the service
Costs (if any)
How to fulfil the service
Our workshop is designed to not only provide valuable guidance to organizations on how to build a service catalog but also to support organizations in developing their service catalog in line with their specific needs. The workshop is fully customizable so we can adjust it to provide our clients with maximum value. We also provide follow-on support until you have successfully implemented your Service Catalog. We will come to your organization, where ever you are.
For more information, please see the Course Description