ITIL® 4 SPECIALIST: Drive Stakeholder Value (ITIL 4 SPECIALIST DSV)

ITIL® 4 Specialist Drive Stakeholder Value (ITIL 4 DSV) module covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT enabled services. 

ITIL 4 Specialist Create, Drive Stakeholder Value Certification (ITIL 4 DSV)
ITIL 4 Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers. Accredited training for the ITIL 4 Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.

ITIL 4 Specialist Create, Drive Stakeholder Value Course (ITIL 4 DSV)
The module covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. 

Objectives
Students who complete this course will have learned: 

Understand how customer journeys are designed 

Understand how to target markets and stakeholders 

Understand how to foster stakeholder relationships 

Understand how to align expectations and agree upon details of service 

Understand how to onboard and off-board customers and users 

Understand how to act together to ensure continual value co-creation (service consumption/provisioning) 

Understand how to realize and validate service value

Who it is aimed at 

Individuals in management and service management roles who have a responsibility for the practices such as software engineer/developer 

DevOps Manager/Specialist, Solution Architect, etc., as well as individuals who want to acquire the ITIL Managing Professional (MP) designation  

Contents
The course material includes: 

Value propositions 

Fostering relationships 

Keeping engagement channels open 

Shaping demand 

Designing service offerings 

Aligning and agreeing expectations 

Co-creating service experiences 

Realizing value

For more information, please see the ITIL-V4-DSV-course-syllabus-EN-V1.01.pdf

This course is sold with the exam. 

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ITIL® 4 SPECIALIST: Drive Stakeholder Value (ITIL 4 SPECIALIST DSV)

The eLearning ITIL 4 Specialist Drive Stakeholder Value courses on this page are offered by iLEARN ATO /Affiliate of AXELOS Limited.