ITIL® 4 SPECIALIST: Create, Deliver and Support (ITIL 4 SPECIALIST CDS)

ITIL® 4 Specialist Create Deliver and Support (ITIL 4 CDS) module covers the ‘core’ service management activities and expands the current scope of ITIL to cover the ‘creation’ of services. This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools. 

ITIL 4 Create, Deliver and Support Certification (ITIL 4 CDS) 

ITIL 4 Specialist Create, Deliver and Support (ITIL 4 CDS) is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.

ITIL 4 Create, Deliver and Support Course (ITIL 4 CDS) 

This module will also cover service performance and will give practitioners an understanding of service quality and improvement methods. It will enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market. 

Objectives 

Students who complete this course will have learned: 

Understand how to plan and build a service value stream to create, deliver, and support services: 

Learn the concepts and challenges that relate to organisational structure, team capabilities, roles, and culture across the SVS 

Understand the value of positive communications 

Understand the planning and management of resources in the SVS 

Understand the value and use of IT across the SVS 

Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams: 

Learn how to design, develop, and transition a value stream using ITIL practices 

Learn how to better provide user support using ITIL practices 

Learn how to create, deliver, and support services: 

Discover how to prioritize, structure, and coordinate work and activities 

Understand buy versus build considerations, sourcing options, and service integration management (SIAM)

Who it is aimed at 

IT service management practitioners who are seeking to obtain the ITIL Managing Professional (MP) designation 

Individual responsible for the operation of IT-enabled and digital services and for end-to-end support and delivery

Contents 

The course material includes: 

Introduction

Organization, management & planning for CDS

Information & technology, & the SVS

Developing a new service; value stream & practices

Supporting a live service; value stream & practices

Techniques & options for CDS

For more information, please see the ITIL-V4-CDS-course-syllabus-EN-V1.01.pdf

This course is sold with the exam. 

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ITIL® 4 SPECIALIST: Create, Deliver and Support (ITIL 4 SPECIALIST CDS)

The eLearning ITIL 4 Specialist Create, Deliver and Support courses on this page are offered by iLEARN ATO /Affiliate of AXELOS Limited.