Fifalde Consulting Inc.’s launch of a 2 1/2-day training for Foundation in IT Service Management according to the new ISO/IEC 20000 certificate provides organizations and individuals with the essential understanding of ISO/IEC 20000 and prepares them for the certification examination. The certificate is supplementary to the ITIL Foundation certificate and both together become the required background for professionals working in the provision of quality IT services.
Who should attend? Members of any IT organization or IT dependent organization who hold the ITIL Foundation certification and who play a role in quality IT management or have an interest in the ISO/IEC 20000 standard.
What should you expect? This training provides a foundational understanding of the ISO/IEC 20000 standard, a common language to enable organizational adoption of the standard and the information necessary to complete the ISO/IEC 20000 certification examination.