The ISO/IEC 20000 Foundation course is the first step of the qualification path on ISO/IEC 20000 for the quality of IT services.

ISO/IEC 20000 Foundation Online Course Details

  • 16 lessons
  • 8 hours of videos
  • 16 hours to complete the course
ONLINE COURSE FORMAT AND CHARACTERISTICS
  • Access 24/7
  • Access to the e-learning system, help included, and to all the material (videos, documents) in English
  • Videos for all the lessons recorded by accredited teachers
  • Documents with detailed content (slides, explanations) for every lesson that can be downloaded in PDF format
  • Online exercises with the chance to submit a solution proposal
  • Answers to the online exercises and corrections of the solutions
  • Mid-course quiz with immediate online correction
  • Two official mock exams
  • Final lesson on how to approach the exam
ONLINE EXAM DETAILS
  • Exam done online 24/7
  • The exam session must be booked at least 72 business hours prior to taking the exam

Price (plus applicable taxes)

  1. ISO/IEC 20000 online without exam – Access for to the online course for 120 days.
    • Foundation = $300.00
  2. ISO/IEC 20000 online intensive with exam– Access to the online course for 7 days with option to add additional weeks – Exam online.
    • Foundation = $450.00
  3. ISO/IEC 20000 online standard with exam – Access to the online course for 30 days with option to add additional weeks – Exam online.
    • Foundation = $500.00
  4. ISO/IEC 20000 online standard with exam– Access to the online course for 120 days with option to add additional weeks – Exam online.
    • Foundation = $550.00
  5. Additional week access to the online training (available only if the online course was bought offering this option).
    • $125.00


For more information about this course, contact us at 
info@fifalde.com.

You can also reach us by phone at +1 613.699.3005.