ITIL® V3 Service Lifecycle – Service Strategy (SS)
|$90 – $710
TheITIL® Service Strategytraining course looks in-depth at the concepts, processes and methods set out in the Service Strategy phase (definition of the strategy for IT services) of the Service Lifecycle.
ITIL Service Strategy certification The ITIL Service Strategy certification is automatically achieved after passing the ITIL Service Strategy exam. The ITIL Service Strategy course provides an optimal preparation to pass the exam and, therefore, to obtain the certification.
Objectives To gain a complete overview of the Service Strategy management phase: how to conceive, develop and carry out service management as a strategic element.
Who it is aimed at IT professionals who want to learn about the concepts and elements of the ITIL Service Strategy phase of the Service Lifecycle and understand how this phase can be carried out to guarantee the quality of the IT Services offered ( CIO, CTO, manager, supervision team, IT architects, IT consultants, IT auditors, those in charge of security and resources who deal with the processes or the activities of the Service Strategy Management Phase). The course may also be of interest to those intending to obtain the Expert or Master level qualification
Contents The ITIL Service Strategy course provides an opportunity to see the concepts, principles and processes of Service Strategy.
Prerequisites To take part in the ITIL Service Strategy course you must have one of the following certificates:
ITIL Foundation (2007 o 2011)
ITIL v2 Foundation + v3 Foundation Bridge
Once you buy the course, you will be required to send the certificate.
Fifalde Consulting is an Accredited Training Organization through PeopleCert
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The ITIL® Intermediate level qualification is the next stage, following Foundation, in the ITIL scheme. It has a modular structure with each module providing a different focus on IT Service Management. You can take as few or as many Intermediate qualifications as you need. The Intermediate modules go into more detail than the Foundation leveland provide an industry-recognized qualification.The modules within the ITIL Intermediate level are divided into two categories –Service LifecycleandService Capability.Candidates can choose to concentrate on one of the two areas, Service Lifecycle or Service capability, completing all of the modules. Alternatively, they can choose single modules form both areas to come up with a tailor made training plan.
Service Lifecycle Service Lifecycle modules are most relevant to those who have, or are looking for, a management or team leader role that requires management of different areas or work across different teams.All the modules within the Service Lifecycle category are suitable for those intending to focus on the process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.
Service Capability The Service Capability modules are most applicable to those who are looking to gain specialized, knowledge in one or more processes, with focus on the day-to-day execution of ITIL practices and how they interact.