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TheITIL® Service Operation training course looks in-depth at the concepts, processes and methods set out in the Service Operation phase (supply and management of IT services) of the Service Lifecycle.  

ITIL Service Operation certification
The ITIL Service Operation certification is automatically achieved after passing the ITIL Service Operation exam. The ITIL Service Operation course provides an optimal preparation to pass the exam and, therefore, to obtain the certification.  

The module Service Operation focuses on the coordination and implementation of activities that enable the continuous management and the operation of the products and services developed or implemented during service strategy, design and transition phases of IT Service Lifecycle and the technologies and resources used for their provision. 

Who it is aimed at
IT professionals who want to learn about the concepts and elements of the ITIL Service Operation phase of the Service Lifecycle and understand how this phase can be carried out to guarantee the quality of the IT Services offered ( CIO, CTO, manager, supervision team, IT architects, IT consultants, IT auditors, those in charge of security and resources who deal with the processes or the activities of the Service Operation Management Phase).
The course may also be of interest to those intending to obtain the Expert or Master level qualification. 

The ITIL Service Operation course provides an opportunity to see the concepts, principles and processes of Service Operation.

To take part in the ITIL Service Operation course you must have one of the following certificates: 

  • ITIL Foundation (2007 o 2011) 
  • ITIL v2 Foundation + v3 Foundation Bridge 

Once you buy the course, you will be required to send the certificate. 

This course is sold with the exam. 

For more information, please see the Course Description

Fifalde Consulting is an Accredited Training Organization through PeopleCert


ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
ITIL® V3 2011 Program
Coaching Hours for E-Learning
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The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.
ITIL® 2011 Service Operation eLearning 120 days
120 days access with exam
$ 710.00
ITIL® 2011 Service Operation eLearning 7 days
7 days access with exam
$ 600.00
ITIL® 2011 Service Operation eLearning 30 days
30 days access with exam
$ 640.00
ITIL® Service Operation Coaching Hours
Add extra Coaching to your above courses
$ 200.00
Take2 Resit option - 75% OFF
Free Exam resit if purchased prior to 1st exam (per exam)
$ 90.00