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The ITIL® Service Offerings and Agreements training course looks in-depth at the principles and methods provided for in a series of processes in the Service Lifecycle, in particular those useful for coming up with a bid and client agreements (Service Strategy phases and, in particular, Service Design of the Service Lifecycle).

ITIL Service Offerings and Agreements certification
The ITIL Service Offerings and Agreements certification is automatically achieved after passing the ITIL Service Offerings and Agreements exam. The ITIL Service Offerings and Agreements course provides an optimal preparation to pass the exam and, therefore, to obtain the certification.

Objectives
Issue, test and validate the knowledge of best practices in Service Management, as documented in major publications of the ITIL Service Lifecycle.

Who it is aimed at
IT professionals who want to learn about and apply the processes of offerings and agreements and understand how this phase can be carried out to guarantee the quality of the IT Services offered. The course may also be of interest to those intending to obtain the Expert or Master level qualification.

Contents
The ITIL Service Offerings and Agreements course will look at the following topics, as indicated in the official programme:

Service Portfolio Management

Service Level Management

Service Catalogue Management

Demand Management

Supplier Management

Financial Management for IT Services

Business relationship management

Prerequisites
To be able to take part in the ITIL Service Offerings and Agreements course, you must have one of the following certificates:

  • ITIL Foundation (2007 o 2011)
  • ITIL v2 Foundation + v3 Foundation Bridge

The following are also advisable:

  • between 2-4 years’ experience in the field of IT Service Management
  • knowledge of Service Offerings and Agreements management in your own organisation.

Once you buy the course, you will be required to send the certificate.

This course is sold with the exam.

For more information, please see the Course Description.

Fifalde Consulting is an Accredited Training Organization through PeopleCert

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ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
ITIL® V3 2011 Program
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Coaching Hours for E-Learning

Tickets

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ITIL® 2011 Service Offerings and Agreements eLearning 7 days
7 days access with exam
$ 600.00
Unlimited
ITIL® 2011 Service Offerings and Agreements eLearning 30 days
30 days access with exam
$ 640.00
Unlimited
ITIL® 2011 Service Offerings and Agreements eLearning 120 days
120 days access with exam
$ 710.00
Unlimited
ITIL® Service Offerings & Agreements eLearning Coaching Hours
Add extra Coaching to your above courses
$ 200.00
Unlimited
Take2 Resit option - 75% OFF
Free Exam resit if purchased prior to 1st exam (per exam)
$ 90.00
Unlimited