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ITIL® Service Design

TheITIL® Service Designtraining course looks in-depth at the concepts, processes and methods set out in the Service Design phase (definition of the strategy for IT services) of the Service Lifecycle. 

ITIL Service Design certification
The ITIL Service Design certification is automatically achieved after passing the ITIL Service Design exam. The ITIL Service Design course provides an optimal preparation to pass the exam and, therefore, to obtain the certification.  

Objectives
The Design process is fundamental for the improvement and the development of services within the IT Lifecycle. This module provides the skills needed to develop, manage and integrate Service Design in the process of IT service management. 

Who it is aimed at
IT professionals who want to learn about the concepts and elements of the ITIL Service Design phase of the Service Lifecycle and understand how this phase can be carried out to guarantee the quality of the IT Services offered ( CIO, CTO, manager, supervision team, IT architects, IT consultants, IT auditors, those in charge of security and resources who deal with the processes or the activities of the Service Design Management Phase). The course may also be of interest to those intending to obtain the Expert or Master level qualification. 

Contents
The ITIL Service Design course allows you to examine the concepts, the objectives, the principles and the processes of Service Design.  

Prerequisites
To take part in the ITIL Service Design course you must have one of the following certificates: 

  • ITIL Foundation (2007 o 2011) 
  • ITIL v2 Foundation + v3 Foundation Bridge 

Once you buy the course, you will be required to send the certificate.  

This course is sold with the exam. 

For more information, please see the Course Description.

Fifalde Consulting is an Accredited Training Organization through PeopleCert

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ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
ITIL® V3 2011 Program
Coaching Hours for E-Learning
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Tickets

The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.
ITIL® 2011 Service Design eLearning 120 days
120 days access with exam
$ 710.00
Unlimited
ITIL® 2011 Service Design eLearning 7 days
7 days access with exam
$ 600.00
Unlimited
ITIL® 2011 Service Design eLearning 30 days
30 days access with exam
$ 640.00
Unlimited
ITIL® Service Design Coaching Hours
Add extra Coaching to your above courses
$ 200.00
Unlimited
Take2 Resit option - 75% OFF
Free Exam resit if purchased prior to 1st exam (per exam)
$ 90.00
Unlimited