ITIL® V3 Service Capability – Planning Protection Optimization (PPO)
|$90 – $710
The ITIL® Planning Protection and Optimization training course looks in-depth at the principles and methods provided for in a series of processes in the Service Lifecycle, in particular those useful for the design and optimization of IT Services (Service Design phase of the Service Lifecycle).
ITIL Planning, Protection and Optimization certification The ITIL Planning Protection and Optimization certification is automatically achieved after passing the ITIL Planning Protection and Optimization exam. The ITIL Planning Protection and Optimization course provides an optimal preparation to pass the exam and, therefore, to obtain the certification.
Objectives Issue, test and validate the knowledge of best practices in Service Management, as documented in major publications of the ITIL Service Lifecycle
Who it is aimed at IT professionals who want to learn about and apply the processes of planning protection and optimization and understand how this phase can be carried out to guarantee the quality of the IT Services offered .The course may also be of interest to those intending to obtain the Expert or Master level qualification.
Contents The ITIL Planning Protection and Optimization course will look, in accordance with the provisions of the official program, at the following topics:
IT Service Continuity Management (ITSCM)
Information Security Management
Prerequisites To be able to take part in the ITIL Planning, Protection and Optimization course, you must have one of the following certificates:
ITIL Foundation (2007 o 2011)
ITIL v2 Foundation + v3 Foundation Bridge
The following are also advisable:
between 2-4 years’ experience in the field of IT Service Management
knowledge of Planning Protection and Optimization management in your own organisation.
Once you buy the course, you will be required to send the certificate.
Fifalde Consulting is an Accredited Training Organization through PeopleCert
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The ITIL® Intermediate level qualification is the next stage, following Foundation, in the ITIL scheme. It has a modular structure with each module providing a different focus on IT Service Management. You can take as few or as many Intermediate qualifications as you need. The Intermediate modules go into more detail than the Foundation leveland provide an industry-recognized qualification.The modules within the ITIL Intermediate level are divided into two categories –Service LifecycleandService Capability.Candidates can choose to concentrate on one of the two areas, Service Lifecycle or Service capability, completing all of the modules. Alternatively, they can choose single modules form both areas to come up with a tailor made training plan.
Service Lifecycle Service Lifecycle modules are most relevant to those who have, or are looking for, a management or team leader role that requires management of different areas or work across different teams.All the modules within the Service Lifecycle category are suitable for those intending to focus on the process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.
Service Capability The Service Capability modules are most applicable to those who are looking to gain specialized, knowledge in one or more processes, with focus on the day-to-day execution of ITIL practices and how they interact.