ITIL® V3 Service Capability – Planning Protection Optimization (PPO)

The ITIL® Planning Protection and Optimization training course looks in-depth at the principles and methods provided for in a series of processes in the Service Lifecycle, in particular those useful for the design and optimization of IT Services (Service Design phase of the Service Lifecycle). 

ITIL Planning, Protection and Optimization certification
The ITIL Planning Protection and Optimization certification is automatically achieved after passing the ITIL Planning Protection and Optimization exam. The ITIL Planning Protection and Optimization course provides an optimal preparation to pass the exam and, therefore, to obtain the certification.  

Objectives
Issue, test and validate the knowledge of best practices in Service Management, as documented in major publications of the ITIL Service Lifecycle 

Who it is aimed at
IT professionals who want to learn about and apply the processes of planning protection and optimization and understand how this phase can be carried out to guarantee the quality of the IT Services offered .The course may also be of interest to those intending to obtain the Expert or Master level qualification.  

Contents
The ITIL Planning Protection and Optimization course will look, in accordance with the provisions of the official program, at the following topics: 

Availability Management 

Capacity Management 

IT Service Continuity Management (ITSCM) 

Demand Management 

Information Security Management

Prerequisites
To be able to take part in the ITIL Planning, Protection and Optimization course, you must have one of the following certificates: 

• ITIL Foundation (2007 o 2011) 
• ITIL v2 Foundation + v3 Foundation Bridge
  

The following are also advisable: 

• between 2-4 years’ experience in the field of IT Service Management 
• knowledge of Planning Protection and Optimization management in your own organisation. 

Once you buy the course, you will be required to send the certificate. 

This course is sold with the exam. 

For more information, please see the Course Description.

Fifalde Consulting is an Accredited Training Organization through PeopleCert

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