ITIL® V3 Service Capability – Operational Support Analysis (OSA)

The ITIL® Operational Support and Analysis training course examines in-depth the concepts, processes and methods provided for in a series of processes in the Service Lifecycle, in particular those useful for the supply and management of services in production (Service Operation phases of the Service Lifecycle).  

ITIL Operational Support and Analysis certification
The ITIL Operational Support and Analysis certification is automatically achieved after passing the ITIL Operational Support and Analysis exam. The ITIL Operational Support and Analysis course provides an optimal preparation to pass the exam and, therefore, to obtain the certification.  

Objectives
Issue, test and validate the knowledge of best practices in Service Management, as documented in major publications of the ITIL Service Lifecycle 

Who it is aimed at
IT professionals who want to learn about and apply the processes of operational support & analysis and understand how this phase can be carried out to guarantee the quality of the IT Services offered. The course may also be of interest to those intending to obtain the Expert or Master level qualification.  

Contents
The ITIL Operational Support and Analysis course will look, in accordance with the provisions of the official program, at the following topics: 

Event management 

Incident management 

Request fulfilment 

Problem management 

Access management 

Service desk 

Technical management 

IT operations management 

Application management 

Prerequisites
To be able to take part in the ITIL Operational Support and Analysis course, you must have one of the following certificates: 

• ITIL Foundation (2007 o 2011) 
• ITIL v2 Foundation + v3 Foundation Bridge
  

The following are also advisable: 

• between 2-4 years’ experience in the field of IT Service Management 
• knowledge of ITIL Operational Support and Analysis management in your own organisation. 

Once you buy the course, you will be required to send the certificate.  

This course is sold with the exam. 

For more information, please see the Course Description.

Fifalde Consulting is an Accredited Training Organization through PeopleCert

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.