ITIL® V3 Service Lifecycle – Continual Service Improvement (CSI)

The ITIL® Continual Service Improvement training course looks in-depth at the principles and methods set out in the Continual Service Improvement phase (supply and management of IT services) of the Service Lifecycle without going into detail of specific processes. 

ITIL Continual Service Improvement certification 

The ITIL Continual Service Improvement certification is automatically achieved after passing the ITIL Continual Service Improvement exam. The ITIL Continual Service Improvement course provides an optimal preparation to pass the exam and, therefore, to obtain the certification. 

Objectives 

The qualification Continual Service Improvement explains to privates and to organizations how review the products and services created by following the strategy, design, transition and operation phases of IT Service Lifecycle and it offers a guide on how this process should be organized and run. This module also includes guide on the tools and technologies that can be used to support activities of Continual Service Improvement and how to assess the risks and critical success factors.  

Who it is aimed at 

IT professionals who want to learn about the concepts and elements of the ITIL Continual Service Improvement phase of the Service Lifecycle and understand how this phase can be carried out to guarantee the quality of the IT Services offered ( CIO, CTO, manager, supervision team, IT architects, IT consultants, IT auditors, those in charge of security and resources who deal with the processes or the activities of the Continual Service Improvement Management Phase). The course may also be of interest to those intending to obtain the Expert or Master level qualification. 

Contents 

TheITIL Continual Service Improvement course allows to gain a complete overview of the Continual Service Improvement management phase. 

Prerequisites 

To take part in the ITIL Continual Service Improvement course you must have one of the following certificates: 

• ITIL Foundation (2007 o 2011) 
• ITIL v2 Foundation + v3 Foundation Bridge 

Once you buy the course, you will be required to send the certificate. 

This course is sold with the exam. 

For more information, please see the Course Description.

Fifalde Consulting is an Accredited Training Organization through PeopleCert

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