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ITIL® is the most widespread and globally used framework for IT Service Management. It has undergone several changes over time since the first version of the late ’80s to the version of the early 2000s, known as ITIL v2. Later ITIL v3 was the term frequently used for the 2007 update, which should be more correctly referred to as ITIL 2007. The last edition of ITIL was published in 2011 and, therefore, is referred to as ITIL 2011.

ITIL provides a cohesive set of best practices derived from public and private sectors. ITIL helps IT Service Management providers, whether they are in-house providers or operating at market level, to deliver quality services that are in line with business needs, by developing the necessary processes, functions and capabilities.

ITIL Practitioner prepares individuals for a broad range of challenges faced within ITSM, equipping them with practical guidance, confidence and know-how to adopt and adapt the ITIL framework according to an organization’s requirements.

Objectives
ITIL Practitioner is a practical approach to adopting and adapting ITIL

IT service management professionals will complete their ITIL Practitioner certification capable of confidently and successfully acting on their existing knowledge base and adapting it in any context. ITIL Practitioners not only speak the language of ITSM, they also know how to translate it according to their organization’s needs. ITIL Practitioners have a clear understanding of how to structure improvement initiatives, and have greater confidence to drive them forward when returning to the workplace.

ITIL Practitioners focus on the Continual Service Improvement (CSI) approach as a way to structure improvement initiatives.
They draw on a comprehensive toolkit that guides them when:

Driving organizational change

Improving communication

Measuring and reporting on success

So at any level, organizations benefit from practical, insightful employees armed and ready to align improvement initiatives with specific business goals.

Who it is aimed at
It is the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM) and the business value of well-designed and delivered services. Where ITIL Foundation focuses on the ‘what’ and the ‘why’, ITIL Practitioner shows ‘how’ to start adopting and adapting the ITIL framework within day-to-day situations and responsibilities, giving individuals more confidence in their ability to structure and contribute to ITSM initiatives.

Contents

ITIL Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives.

ITIL Practitioner also covers three key areas crucial for success of any improvement initiatives :

  • Organizational Change Management
  • Communication
  • Measurement and Metrics.

The ITIL Practitioner guidance follows 9 Guiding Principles:

Focus on value

Design for experience

Start where you are

Work holistically

Progress iteratively

Observe directly

Be transparent

Collaborate

Keep it simple

Prerequisites

To take the ITIL Practitioner exam, individuals must hold an existing ITIL Foundation certificate.

Though formal training is not mandatory, attendance at an accredited ITIL Practitioner course is strongly recommended.

To be able to take the exam, it’s required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

This course is sold with the exam. 

Fifalde Consulting is an Accredited Training Organization through PeopleCert

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ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
ITIL® V3 2011 Program
Coaching Hours for E-Learning
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Tickets

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ITIL® 2011 Practitioner eLearning 120 days
120 days access with exam
$ 770.00
Unlimited
ITIL® 2011 Practitioner eLearning 14 days
14 days access with exam
$ 660.00
Unlimited
ITIL® 2011 Practitioner eLearning 30 days
30 days access with exam
$ 700.00
Unlimited
ITIL® 2011 Practitioner Coaching Hours
Add extra Coaching to your above courses
$ 200.00
Unlimited
Take2 Resit option - 75% OFF
Free Exam resit if purchased prior to 1st exam (per exam)
$ 90.00
Unlimited