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ITIL®  is the most widespread and globally used framework for IT Service Management. It has undergone several changes over time since the first version of the late ’80s to the version of the early 2000s, known as ITIL v2. Later ITIL v3 was the term frequently used for the 2007 update, which should be more correctly referred to as ITIL 2007. The last edition of ITIL was published in 2011 and, therefore, is referred to as ITIL 2011.

ITIL provides a cohesive set of best practices derived from public and private sectors. ITIL helps IT Service Management providers, whether they are in-house providers or operating at market level, to deliver quality services that are in line with business needs, by developing the necessary processes, functions and capabilities.

The Foundation level is the ‘entry level’ qualification and offers basic knowledge of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between the lifecycle stages, the processes used, and their contribution to Service Management practices.

The objectives of ITIL Foundation course are to gain knowledge and understanding in following areas:

Service Management practice (understanding)

Service Lifecycle (understanding)

Key principles and model (understanding)

Selected roles (knowledge)

Selected functions (knowledge)

Technologies and architecture (knowledge)

ITIL Qualification scheme (knowledge)

Who it is aimed at
The course is aimed at IT professionals involved in the strategy, design, implementation and delivery of company IT services and, more generally, those who want a overall guide to universally recognised best practice in IT Management.

The course familiarises participants with the content of the ITIL Service Strategy, Service Design, Service Transitions, Service Operation and Continual Service Improvement books. A particular attention is paid to the development of a culture oriented to the service in IT organizations.

This course is sold with the exam.

Fifalde Consulting is an Accredited Training Organization through PeopleCert


ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL® 2011 Foundation

ITIL® V3 2011 Program
Coaching Hours for E-Learning
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Take2 Resit option - 75% OFF
Free Exam resit if purchased prior to 1st exam (per exam)
$ 90.00
ITIL® 2011 Foundation eLearning 7 days
7 days access with exam
$ 525.00
ITIL® 2011 Foundation eLearning 30 days
30 days access with exam
$ 560.00
ITIL® 2011 Foundation eLearning 120 days
120 days access with exam
$ 640.00
ITIL® 2011 Foundation Coaching Hours
Add extra Coaching to your above courses
$ 200.00