ITIL® is the most widespread and globally used framework for IT Service Management. It has undergone several changes over time since the first version of the late ’80s to the version of the early 2000s, known as ITIL v2. Later ITIL v3 was the term frequently used for the 2007 update, which should be more correctly referred to as ITIL 2007. The last edition of ITIL was published in 2011 and, therefore, is referred to as ITIL 2011.
ITIL provides a cohesive set of best practices derived from public and private sectors. ITIL helps IT Service Management providers, whether they are in-house providers or operating at market level, to deliver quality services that are in line with business needs, by developing the necessary processes, functions and capabilities.
The Foundation level is the ‘entry level’ qualification and offers basic knowledge of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between the lifecycle stages, the processes used, and their contribution to Service Management practices.
Objectives The objectives of ITIL Foundation course are to gain knowledge and understanding in following areas:
Service Management practice (understanding)
Service Lifecycle (understanding)
Key principles and model (understanding)
Selected roles (knowledge)
Selected functions (knowledge)
Technologies and architecture (knowledge)
ITIL Qualification scheme (knowledge)
Who it is aimed at The course is aimed at IT professionals involved in the strategy, design, implementation and delivery of company IT services and, more generally, those who want a overall guide to universally recognised best practice in IT Management.
Contents The course familiarises participants with the content of the ITIL Service Strategy, Service Design, Service Transitions, Service Operation and Continual Service Improvement books. A particular attention is paid to the development of a culture oriented to the service in IT organizations.
This course is sold with the exam.
Fifalde Consulting is an Accredited Training Organization through PeopleCert
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The ITIL® Intermediate level qualification is the next stage, following Foundation, in the ITIL scheme. It has a modular structure with each module providing a different focus on IT Service Management. You can take as few or as many Intermediate qualifications as you need. The Intermediate modules go into more detail than the Foundation leveland provide an industry-recognized qualification.The modules within the ITIL Intermediate level are divided into two categories –Service LifecycleandService Capability.Candidates can choose to concentrate on one of the two areas, Service Lifecycle or Service capability, completing all of the modules. Alternatively, they can choose single modules form both areas to come up with a tailor made training plan.
Service Lifecycle Service Lifecycle modules are most relevant to those who have, or are looking for, a management or team leader role that requires management of different areas or work across different teams.All the modules within the Service Lifecycle category are suitable for those intending to focus on the process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.
Service Capability The Service Capability modules are most applicable to those who are looking to gain specialized, knowledge in one or more processes, with focus on the day-to-day execution of ITIL practices and how they interact.