ITIL Intermediate Lifecycle program: Continual Service Improvement CSI. This is a eLearning course combining study, interaction, discussion, practical exercises and coursework.
ITIL Intermediate Lifecycle program: Continual Service Design SD. In this course, you learn how to plan, implement and optimize the Service Design processes and gain the skills required to take the ITIL Intermediate Qualification: Service Design Certification Exam.
ITIL Intermediate Lifecycle program: Service Strategy SS. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.
Also make sure to check out Fifalde’s Service Management workshops and live webinars!