This is a focused and well organized Assessment Checklist with in-depth interpretation of ISO/IEC 20000 requirements. It identifies and explains 210 distinct, auditable requirements that must be implemented to pass the certification audit, and 396 recommended ones. Every requirement is systematically explained with regard to interpretation, procedures and records, and the way certification auditors will verify conformance.
Full and comprehensive ISO/IEC 20000 process summaries. A single document that maps all the ISO/IEC 20000 processes to each other, by family.
This Exam Preparation is designed to support participants in achieving first-time success in their ISO/IEC 20000 Foundation exam.
This course is designed to support participants in achieving first-time success in their ISO/IEC 20000 Foundation exam.
This course provides you with an overview of the publications and ISO/IEC 20000 Part 1 of the standard and the role it fulfills within the IT service management domain.
The toolkit is designed to answer a lot of the questions about ISO/IEC 20000 and provide you with useful guides, templates, and essential assessments. The assessments and supporting documents will help you identify the areas within your organization that require the most activity in terms of change and improvement. Presentations can be used to educate or be used as the basis for management presentations or when making business cases for ISO/IEC 20000 implementation.