This Kit contains the book and online course access that provides everything you need to prepare for the ISO/IEC 20000 Foundation Certification Exam, including in-depth coverage of all exam objectives, scenarios to easily demonstrate the processes in action, and practice exam questions for that last minute test preparation.

This book and its accompanying eLearning course are regarded as a classic in its field. Now, in an expanded and updated Fourth Edition of The Art of Service’s book, in accordance with the newly revised editions the ISO/IEC 20000 Standard, the authors once again present a step-by-step guide to getting your ISO/IEC 20000 Foundation Certificate.


Also make sure to check out Fifalde’s ISO/IEC 20000 Foundation workshops and live webinars!